Scale of the organisation
A tool used by three people and one used by sixty need different things from access control, reporting and administration.
05 / Context
Areas of application
The software we build is not tied to one sector. What matters is the shape of the work — how information moves, who needs to see it, and where the current process loses time. The settings below are typical of the environments this kind of software suits.
001Small and medium-sized businessesOrganisations that have outgrown spreadsheets and shared documents but do not need — or want to pay for — a large enterprise platform.
002Professional service providersPractices where the work is organised around clients, cases or engagements, and where records, deadlines and correspondence need to stay in order.
003Administrative teamsTeams responsible for records, scheduling, internal requests and reporting, where the same information is currently re-entered in several places.
004Retail and service businessesOperations that need to track bookings, jobs, stock or customer requests, and to see the current position without assembling it by hand.
005Independent professionalsIndividuals running their own practice who need focused tools for their own work rather than software designed for a large team.
006Organisations with specific internal requirementsAny organisation whose process does not match how available software expects it to work, and where a purpose-built tool is a better fit than a workaround.
What changes the build
Four things that shape a solution
Two organisations describing the same problem often need different software. These are the factors that usually account for the difference.
How the process runs
Some work moves in a fixed sequence, some in parallel, some by exception. The structure of the software should reflect that.
Where it is used
Desk-based, on a shop floor, or on a phone between sites — each changes the interface and how much can be shown at once.
What already exists
Current systems, file structures and data formats decide how much can be reused and how much has to be built.
If your situation is not described above, it is still worth asking. The starting point is always the process itself rather than the sector it sits in.